Effective Date: July 4, 2024
At Le Cheeserie, we take pride in the quality and freshness of our products. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility for Returns:
- Products must be returned within 14 days from the date of purchase.
- Products must be unopened, unused, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-returnable Items:
- Perishable goods (e.g., cheeses, dairy products) unless they arrived damaged or spoiled (we provide all deliveries with ice packs at time of delivery).
- Please note we do not take responsibility of items once delivered. They will be delivered with ice packs; however if you are not home at time of delivery and have opted for us to leave your order, we are unable to provide returns of spoiled products.
- Gift cards.
- Sale items (only regular priced items may be refunded).
- Return Process: Contact us on lecheeserie@gmail.com or call 0433 089 086 to initiate the return process. Provide your order number, details of the product, and the reason for the return.
Eligibility for Refunds:
- Refunds will be processed for items that are eligible for return (see above). If you received a damaged or spoiled product, please contact us within 48 hours of receiving your order with photographic evidence of the damage or spoilage
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 7-10 business days for the refund to be processed by your bank or credit card company.
- Partial Refunds: Partial refunds may be granted in certain circumstances (e.g., items not in their original condition, items returned more than 14 days after delivery).
Delivery
- If you have contacted us regarding delivery and organised a delivery date and time for an additional cost. This is cost non-refundable if you are receiving a full refund for products.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at:
Email: lechesserie@gmail.com
Phone: 0433 089 086
Address: 43/10 Market Street, Belconnen, ACT, 2617 – Capital Food Market
Thank you for shopping with Le Cheeserie!